Alameda Pharmacy

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About us


Serving the community of San Leandro, California, Alameda Pharmacy’s friendly and knowledgeable staff works to provide unrivaled customer service and superior products on a personable, local level. We want to gain more than just your business: We want to earn your trust, make your life easier, and fulfill your needs as a customer for years to come. Alameda Pharmacy is striving to make San Leandro a healthier, happier place, one relationship at a time.

Frequently Asked Questions


Prescription Fill

You can drop off and pick up your prescriptions during our pharmacy business hours.

Pharmacy Hours:
Monday - Friday, 7:30am - 4:00pm PT
Saturday - Sunday, Closed

Refill information is printed on the prescription label. If you have trouble finding it, we can look it up if you call customer service.

We fill your prescription according to what your doctor authorizes and what your insurance approves. In most cases, that is once a month. If you would like to adjust the frequency of your refill, give us a call and we can look at your auto refill options. If you need to make changes to your prescription, please contact your doctor.

You can stop receiving automatic refills of your prescription at any time. Stop by our pharmacy or give us a call to stop or pause your automatic refills.

Yes, we carry over-the-counter items.

Account Information

You can update your personal information when you come in to drop off or pick up your prescription. You can also update your personal information by calling our customer service team. We can update your telephone number, address, credit card number, insurance carrier, prescription, and more over the phone.

We accept e-scribe, faxed, over-the-phone, and mailed prescriptions. Our prescription fax line is (510) 373-2489. As soon as your new prescription is on file and your insurance approves the fulfillment, we can fill your prescription.

Billing

Yes, let your customer service representative know when you call in that you would like to set up automatic payments. He or she can securely add your card number to your account.

We understand that medical bills can sometimes be confusing, but we're here to walk you through it. Please let our customer service team know if you have any questions about your invoice.

Diabetic Testing Supplies & Meters

Yes! We carry the Clever Choice talking meter.

Yes, several of the meters we carry require coding: OneTouch, TrueTrack and Unistrip. These meters come with coding instructions, but we're happy to help you if you have questions. If you're not sure whether a meter requires coding, feel free to ask us.

The OneTouch UltraMini and Freestyle Lite are our smallest meters.

Freestyle, UltraSoft, TrueResult and TrueTrack lancets all work with the generic lancing pen.

Unfortunately, you will have to draw blood in order to test your blood sugar.

If you’re concerned your meter is not giving accurate readings, use control solution to check it. You can purchase control solution through our pharmacy. You may also want to try the following: test on your fingertip if you were using a different location, verify that you are not using expired or damaged test strips, make sure the test area is clean, and verify that the code on your meter matches the code on the test strip box. If you’re still having trouble with your meter, let us know.

Returns & Cancellations

By law, medications cannot be returned once they are dispensed from our pharmacy. If you need to cancel or modify your next automatic refill, please notify us prior to your next refill date. Doing so may allow you to avoid unnecessary charges.

To cancel a pending prescription before it is filled, please call customer service at (855) 684-2644.

Please fill out this form to receive a free return label

Returning product(s) is now easier and quicker than ever:

  1. Place the unopened product(s) you are returning into one box/shipping envelope
  2. Tape the package closed
  3. Print a return mailing label (you can print it on standard printer paper)
  4. Cover or remove any existing shipping labels on the box/shipping envelope
  5. Securely tape the return label on the box/shipping envelope
  6. No postage is required
  7. Drop off the package at the nearest UPS drop-off location (Find a location near you at ups.com/dropoff)

As soon as we process your approved return, you will receive a credit or refund for the product(s).

Contact us


Alameda Pharmacy
1555 Doolittle Drive, Suite 160
San Leandro, CA 94577

(855) 684-2644

Monday – Friday 8:00 am – 9:00 pm ET
Saturday 9:00 am – 6:00 pm ET